Commitment to Voice Data Confidentiality & Sovereignty

At Vani (headquartered in Ahmedabad, Gujarat, India), we build industrial-grade conversational voice telephony infrastructure. We enforce zero compromise regarding voice privacy and corporate confidentiality. We do not sell, rent, monetize, or distribute caller audio recordings, customer transcripts, or client CRM records to any third-party brokers, ad networks, or external aggregators.

1. Scope of Processing & Purpose Limitation

When businesses and callers interact with Vani via this demonstration portal or integrated carrier SIP trunks, telemetry is collected solely to:

• Synthesize real-time Indian English and Hindi conversational speech with sub-500ms latency.
• Perform live intent classification and acoustic dialogue state tracking.
• Trigger designated business workflows (e.g. automotive service bay booking, clinic appointment scheduling, Cash-on-Delivery address validation).
• Maintain audit logs and diagnostic network health metrics for enterprise clients.

2. Voice Streams & Volatile Audio Buffers

Caller audio transmitted during live telephony calls is processed through memory-resident streaming neural pipelines. Audio packets utilized for speech-to-text inference exist in volatile memory exclusively for the duration of the active dialogue exchange. We do not store raw ambient audio buffers after call termination unless the enterprise client has specifically contracted an encrypted call-recording storage vault.

3. DPDP Act 2023 Data Principal Rights

Under the Digital Personal Data Protection Act, 2023 of India, callers and enterprise partners have unequivocal rights over their personal data:

• Right to Access: Request a complete register of personal data and call transcripts stored in association with your telephone number.
• Right to Correction & Erasure: Request immediate rectification of inaccurate CRM entries or permanent cryptographic erasure of past call transcripts.
• Right to Grievance Redressal: Direct escalation path to our compliance officer at contact@vani.ai, guaranteed response within 48 business hours.

Permitted Telephony Deployment & Anti-Spam Prohibition

The Vani T-01 neural platform is engineered exclusively for inbound operational support, customer service, confirmed booking management, and opted-in transactional notifications.

1. Strict Prohibition of Unsolicited Telemarketing & Robocalls

Vani strictly forbids the use of its SIP telephony infrastructure for unsolicited commercial calls, blast telemarketing, harassment, or high-volume cold robocalls. Any client attempting to bypass TRAI (Telecom Regulatory Authority of India) Unsolicited Commercial Communications (UCC) regulations or national Do-Not-Disturb (DND) registries will face immediate termination without notice and carrier blacklisting.

2. Mandatory Caller Disclosure Obligations

Enterprise clients deploying Vani on public telephone lines must inform inbound callers that they are speaking with an autonomous AI voice assistant and provide an immediate option to transfer to a human supervisor upon request.

3. Carrier Telecommunications & Network Latency Boundaries

While Vani maintains dedicated sub-500ms neural inference clusters, voice delivery is inherently routed through underlying Indian telecom networks (Airtel, Jio, Tata Teleservices, Vodafone Idea, BSNL). Vani is not liable for carrier-side routing failures, GSM cell drops, or PSTN signal degradation outside our server control boundary.

4. Governing Law & Jurisdiction

All disputes arising from service usage, API integrations, or pilot onboarding shall be governed by the laws of India and adjudicated exclusively by the competent courts located in Ahmedabad, Gujarat, India.

Complete Data Attribute Inventory

In accordance with modern transparency standards, here is the exhaustive breakdown of every data item collected, processed, and retained across our web console and telephony stack:

Cryptographic Security Standard

All communications between the browser, telephony SBC gateways, and neural inference servers are encrypted in transit via TLS 1.3 / SRTP and encrypted at rest using AES-256 with managed HSM keys.

Zero Commercial Surveillance Tracking Policy

Most web applications silently load dozens of external tracking scripts that broadcast your device fingerprint, IP address, and interaction habits to advertising networks. Vani completely rejects this practice.

Essential Local Storage Only

We do not utilize tracking cookies or profiling beacons. Our application relies solely on browser localStorage for two functional operational requirements:

• vani_active_view: Remembers whether you were viewing the Console, Pilot Form, or Legal Spec so reloading your browser does not reset your location.
• vani_current_model: Remembers your selected acoustic voice profile (Rahul, Pooja, Kabir, Shruti).

Zero Fabrication Policy & Verified Operations

Vani is committed to absolute engineering honesty. We do not display fake stock-photo customer reviews, fabricated logo carousels, or artificial 99.999% uptime marketing guarantees.

Architect & Enterprise Escalation Channel

For enterprise on-premise deployments, custom SIP trunk interconnects, or specialized dialect tuning across Gujarati, Marathi, Tamil, Telugu, and Marwari, please initiate contact via the Application Consultation Portal or reach us directly at contact@vani.ai.